Popular Slots
View All
Game Providers
National Casino VIP Program
The National Casino VIP Program in Australia operates on a 5-level tier system based on loyalty point accumulation. Players earn points through real-money wagering, progressing from Entry to Diamond status with cashback rates reaching up to 15% at the highest tier. Each level introduces defined withdrawal increases and account service enhancements.
The program functions continuously, with status determined by verified wagering volume and retained through ongoing activity within the system.
VIP Tiers and Status Levels
Advancement within the VIP structure is determined exclusively by loyalty points earned from eligible gameplay. Points are calculated automatically and credited to the player account in real time.
Below is an overview of VIP levels, qualification thresholds, and associated operational benefits.
| VIP Level | Qualification | Key Benefits |
|---|---|---|
| Entry | Account registration | 5% weekly cashback; Standard withdrawal limit |
| Silver | 5,000 loyalty points | 7% cashback; 10% withdrawal limit increase |
| Gold | 20,000 loyalty points | 10% cashback; 24-hour payout acceleration |
| Platinum | 50,000 loyalty points | 12% cashback; 25% withdrawal limit increase; Birthday bonus |
| Diamond | 100,000 loyalty points | 15% cashback; Personal account manager; Priority withdrawal processing |
Status upgrades apply immediately once the qualification threshold is met. Downgrades may occur if the required point activity is not maintained during the evaluation period.
Progression Mechanics
Loyalty points are earned based on real-money wagering activity. The standard conversion ratio is 1 point per AUD 10 wagered on pokies, with table games contributing at a reduced weighting of 50% of the slot rate.
Points accumulate over a rolling 30-day evaluation cycle. To retain a VIP level, players must maintain at least 60% of the initial qualification requirement within each subsequent cycle.
If the retention threshold is not met, the account reverts to the immediately preceding tier. Point balances reset at the end of each evaluation period, while lifetime progress metrics remain recorded internally.
Cashback and Reward Structure
Cashback is calculated weekly based on net gaming losses within the applicable tier percentage. The maximum cashback rate under the program reaches 15% at Diamond level, with lower tiers applying incremental rates between 5% and 12%.
Cashback amounts are credited automatically every Monday and are subject to a 1x wagering requirement before withdrawal. Cashback calculations exclude bonus funds and cancelled bets.
Higher tiers receive increased maximum weekly cashback caps, with Diamond accounts eligible for up to AUD 5,000 per week in cashback credit.
Additional Privileges and Account Support
Withdrawal limits increase progressively across tiers, reaching a cumulative 25% higher daily withdrawal cap at Platinum level and above. Diamond status includes expedited verification review and priority withdrawal queue placement.
Personal account managers are assigned at Diamond tier, providing direct communication channels and manual review support for payment processing. Platinum and Diamond members receive an annual birthday bonus credited automatically upon account verification.
Priority customer support applies from Gold tier onward, with reduced response times and escalated service handling during peak periods.
Operational Overview
The National Casino VIP Program in Australia operates on measurable wagering activity and clearly defined retention cycles. Status changes occur automatically based on recorded loyalty points without manual application.
All rewards, cashback credits and withdrawal privileges are administered within the player account dashboard. The program structure ensures tier differentiation through quantifiable percentages, point thresholds and service-level adjustments.